Managed Call Center Operations for Home Services

The Machine

Managed call center operations in five productized tiers. We staff it, script it, manage it, and optimize it. You keep your closers focused on closing.

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The Problem We Solve

You shouldn't have to choose between owning your pipeline and running your business.

Most home services operators outsource lead gen to vendors who optimize for their own margin. Cost per sit climbs. Reps churn. Nobody can explain where the money went. See how this stacks against lead aggregators and in-house teams.

Or they try to build it in-house: hiring agents, buying data, writing scripts, managing a dialer. That works until it doesn't, and by then the founder is running a call center instead of a company.

We built The Machine so you get full ownership of your pipeline without having to operate it yourself. Pick your tier. We handle everything else.

Five Tiers

Start where you are. Scale when you're ready.

Every tier builds on the one below. Your operation grows, your tier graduates with it.

Entry Point AI Only

The Spark

AI reactivation on your existing database.

Best for: Operators with an existing CRM database that isn't being worked. Fastest path to proving ROI before committing to agents.

Includes
  • AI reactivation sequences on existing data
  • Speed-to-lead SMS automation
  • Lead scoring and qualification routing
  • Monthly optimization call
Tier 02 1 Agent

The Wire

One agent. Full managed ops. Your first human-in-the-loop outbound.

Best for: Operators taking their first real swing at outbound without committing to a full floor.

Includes
  • Everything in The Spark
  • One dedicated agent (20 hrs/week)
  • Scripts and SOPs from live call review
  • Daily ops oversight
  • QA scoring and coaching
Tier 03 3 Agents

The Circuit

The entry flagship. Three agents and a real operation.

Best for: Operators with a small outbound team that's underperforming, or operators who need to fire a vendor that won't move the needle.

Includes
  • Everything in The Wire
  • Three full-time agents
  • Managed data program (optional bundle)
  • Full call center operations layer
  • Multi-vertical campaign support
  • The Grid integration
Tier 04 6 Agents

The Engine

The scale tier. Where clients graduate to.

Best for: Operators with an established outbound floor that's plateaued or has a vendor mismatch.

Includes
  • Everything in The Circuit
  • Six full-time agents
  • Advanced AI automation layer
  • Dedicated account lead
  • Quarterly strategic review
Tier 05 10+ Agents

The Machine

Ten-plus agents. Full re-platform. The whole operation is ours to run.

Best for: Operators who want to stop managing a call center and start scaling one.

Includes
  • Everything in The Engine
  • Ten-plus full-time agents
  • Custom scope and integrations
  • Executive-level partnership
  • Open-ended, configured to your operation
Standard in Every Tier

What all tiers include

Data and Intelligence

  • Territory-specific lead data
  • Roof age, equity, and buying signal filters
  • CRM and dialer integration
  • Speed-to-lead automation

People and Process

  • Scripts built from live call review
  • SOPs documented and version-controlled
  • Daily ops oversight
  • QA scoring and coaching cadence

AI and Automation

  • AI reactivation sequences
  • Conversation AI for qualifying
  • Performance dashboard
  • The Grid integration (cross-vertical referral capture)
RESOURCES

Tools and reading for operators thinking about outbound.

Stop buying leads.
Start building the machine.

30 minutes. We'll ask about your operation and tell you straight where you'd start.

Book a Diagnostic